Frequently-Asked Questions

Here are a few FAQs for quick reference, but please know that we are always available if you don’t see your answer here.

How can I tell what size unit is best for me?AmericanRainbowsEnd2020-07-07T19:18:09+00:00

How can I tell what size unit is best for me?

It’s obviously better to have more space than you need than not enough, but: To get a general idea, you can use the Storage Calculator here on our web site, or you’re welcome to call us for help.

Does the office have to be open in order for me to come in the gate?AmericanRainbowsEnd2019-03-27T20:04:45+00:00

Does the office have to be open in order for me to come in the gate?

No. As a renter, you will be given a custom security pass code. You will use this to access your unit at any time, day or night.

Will my last month be pro-rated?AmericanRainbowsEnd2019-03-27T19:59:33+00:00

Will my last month be pro-rated?

We typically do not pro-rate, or charge per diem for the last month that your rent with us. As such, your last month’s rent will be due in full regardless of vacate date.

Are my items insured while they are in storage?AmericanRainbowsEnd2019-03-27T21:32:14+00:00

Are my items insured while they are in storage?

We do not provide insurance for your belongings while in storage with us, but if you have a homeowner’s policy, you may have coverage for off-site storage. While we are confident in the safety and security of our storage units, we encourage you to visit with your insurance agent to be sure, or to inquire about specialty insurance.

Do you retire old codes, or do I have someone’s previous code?AmericanRainbowsEnd2019-03-24T22:21:11+00:00

Do you retire old codes, or do I have someone’s previous code?

We are very particular about our security measures, so we DO retire old codes. When we issue you a gate code, it is specific to you. And when you are no longer renting from us, we will retire that code forever.

What happens if I forget my gate code?AmericanRainbowsEnd2019-03-24T22:19:39+00:00

What happens if I forget my gate code?

If you cannot remember your gate code, we will have to issue you a new one. Contact us and we will assign you a new key immediately.

What forms of payments do you accept?AmericanRainbowsEnd2019-03-27T21:33:08+00:00

What forms of payments do you accept?

We accept all major credit cards, cash (handed off in person at our office) and personal check.

Are there any restricted items I can’t store?AmericanRainbowsEnd2019-04-08T17:49:02+00:00

Are there any restricted items I can’t store?

Illegal Items

If it’s illegal to own, it’s illegal to store.

Explosives

Careful consideration should be given before storing flammable liquids and materials, such as gasoline, kerosene, and fireworks. Even seemingly innocent cleaning, aerosols and paint products can overheat and ignite, so it would be best not to place them into an enclosed unit.

Haz mats

Hazardous chemicals, radioactive materials, and toxic substances cannot be placed in our units.

Firearms

We do not allow the storing of firearms at our facility.

Frequently-Asked Questions

Here are a few FAQs for quick reference, but please know that we are always available if you don’t see your answer here.

How can I tell what size unit is best for me?

Does the office have to be open in order for me to come in the gate?

Will my last month be pro-rated?

Are my items insured while they are in storage?

Do you retire old codes, or do I have someone’s previous code?

What happens if I forget my gate code?

What forms of payments do you accept?

Are there any restricted items I can’t store?

Illegal Items

Explosives

Haz mats

Firearms

We appreciate you choosing us for your storage facility!

We realize there are other choices you could make,
so we want to say “thank you” for your patronage.
Or, in Hawaii, that would be “Mahalo”!

Frequently-Asked Questions

Here are a few FAQs for quick reference, but please know that we are always available if you don’t see your answer here.

Illegal Items

Explosives

Haz mats

Firearms

We appreciate you choosing us for your storage facility!

We realize there are other choices you could make, so we want to say “thank you” for your patronage. Or, in Hawaii, that would be “Mahalo”!

We realize there are other choices you could make,
so we want to say “thank you” for your patronage.
Or, in Hawaii, that would be “Mahalo”!